Shopping Guide
HELP / FAQs
By onemall 
Update — April 14, 2026: Japan Post has resumed shipping to the United States. EMS, ePacket, and Saver (Sea Mail) services are accepting U.S.-bound parcels again, and OneMall has reinstated these postal shipping methods. Important: because the U.S. ended its $800 de minimis duty-free exemption on August 29, 2025, U.S.-bound parcels may now be subject to customs duties regardless of value. The original suspension notice below is kept for reference.
TL;DR
Japan Post temporarily suspended U.S.-bound shipping in August 2025, but as of August 2026 service has resumed (since April 14, 2026). U.S. parcels may now face customs duties because the $800 de minimis exemption ended August 29, 2025. DHL and ECMS remained available throughout.
- Suspension started August 27, 2025[1]; OneMall paused postal methods on August 26, 2025.
- Japan Post resumed EMS, ePacket, and Sea Mail to the U.S. on April 14, 2026.
- DHL and ECMS were the recommended alternatives during the suspension.
- All U.S.-bound parcels may be assessed customs duties regardless of value.
The postal service in the country has announced a temporary halt to accepting postal items destined for the United States, beginning Wednesday, August 27, 2025. You can find more information on the official announcement here: Official Announcement
※ Please be aware that even if your shipments are sent via the postal service before the suspension, they might still be returned.
Therefore, if you need to send packages to the United States, we highly suggest using DHL or ECMS as alternative shipping options.
Consequently, OneMall will also suspend accepting postal service shipping methods to the U.S. (EMS, Air Small Packet, Air Parcel, Surface Parcel) starting Tuesday, August 26, 2025.
⚠ Please note: The details below describe the original August 2025 suspension. As of the April 14, 2026 update above, Japan Post has resumed U.S.-bound service and OneMall has reinstated these postal methods. Shipping policies can still change with tariff adjustments, so always check current rates at checkout. OneMall will keep you informed with the most up-to-date information.
We apologize for any difficulty this may cause and appreciate your understanding. If you have any questions, please contact our support team or join our Discord for assistance.
U.S. Shipping Methods: Status Overview
| Method | During 2025 suspension | As of Aug 2026 | Notes |
|---|---|---|---|
| Japan Post (EMS / ePacket / Sea Mail) | Suspended | Resumed (Apr 14, 2026) | May incur customs duties |
| DHL | Available | Available | Recommended alternative |
| ECMS | Available | Available | Recommended alternative |
Frequently Asked Questions
Is Japan Post shipping to the U.S. available now?
Yes. Japan Post resumed U.S.-bound EMS, ePacket, and Sea Mail on April 14, 2026[3], and OneMall has reinstated these postal methods.
Why might I be charged customs duties?
The U.S. ended its $800 de minimis duty-free exemption on August 29, 2025[2], so U.S.-bound parcels may be assessed duties regardless of value.
Which shipping methods can I use to the U.S.?
Japan Post services (resumed), DHL, and ECMS are all available. Rates can change with tariff adjustments, so check current pricing at checkout.
How do I get help with a shipment?
Contact the OneMall support team or join the OneMall Discord for assistance.
References
- Japan Post — Suspension of postal items to the United States (Aug 2025)
- Suspending Duty-Free De Minimis Treatment for All Countries — The White House
- Japan Post — International Mail Services
Last updated: 2026-08-05.